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FREQUENTLY ASKED QUESTIONS Here you'll find answers to most questions about this website and our products. If you have a question not listed here, please contact us at info@filmtvcontracts.com. We recommend you consult a lawyer if you want professional assurance that our information, and your interpretation of it, is appropriate to your particular legal needs. Thank you.
How may I pay for products at this site? You can pay for your order using a major credit card, PayPal, check, cash or money order. We accept American Express, Carte Blanche, Diners Club, Discover, Eurocard, JCB, Mastercard, Optima, and Visa card. Simply the follow the directions of our retailer, Kagi. ^ Return Which credit cards can I use at this site? You can pay for your order using your American Express, Carte Blanche, Diners Club, Discover, Eurocard, JCB, Mastercard, Optima, and Visa card. We also accept PayPal. At the present time, we are unable to accept payment using a credit card with a billing address outside of the United States or issued from a bank outside of the United States. Please be sure to provide your exact billing address (the address your credit card provider has on file for the card you use) when completing your order. Incorrect information may cause a processing delay. ^ Return Is it safe to use my credit card over the Internet? We use the latest Internet security technology to protect your credit card information (the Secure Socket Layer system). This system is compatible with all major web browsers and ensures that your credit card number is protected and cannot be viewed by outside parties. ^ Return How long will it take for my credit card to be approved? All Major credit cards (i.e., Visa, MasterCard, Discover, and American Express) should be authorized in less than 5 minutes. Most transactions are approved within 60 seconds. ^ Return Where is my product? I've already paid for it. Immediately following successful payment, our retailer KAGI will send you an email with the subject line "Thank You For Your Purchase." Please note, it contains a link to download the product. This email is usually accessible within a minute or two. However, in rare cases, this message may be delayed up to 30 minutes -- depending on your email provider. All major email providers such as Yahoo!, Hotmail, AOL, MSN should have no problems receiving messages. ^ Return How much does shipping cost? There is no shipping cost! Downloadable legal forms mean nearly instant delivery to your computer. No more waiting for a package to arrive. Will I be charged sales tax? No! Sales tax is not applicable. However, European customers will pay the VAT [Value Added Tax] ^ Return How do I contact you if I have a question? Our Support Department is always happy to answer your questions. You may e-mail us at info@filmtvcontracts.com ^ Return How long has FilmTVContracts.com been doing this? We've been saving our customers thousands of dollars since 2002. We thank our loyal customers for making us the leading source for specialized, high-quality legal forms for the film and television industries. ^ Return How can I be sure of the quality of the items I order? FilmTVContracts.com provides legal forms especially tailored to the film and television industries. We stand behind the quality of our products with a total satisfaction policy. For each of our high quality legal forms, you can review key provision points and a 1/2 page sample, FREE! ^ Return What file formats will I receive products in? FilmTVContracts.com provides legal forms in Microsoft Word® and Rich-Text Formats (RTF). Our fill-in-the-blank legal forms are easy to use and customize. ^ Return How do I get a refund? According to our retailer Kagi: "A refund can be initiated within 30 days of the purchase by sending an e-mail to refunds@kagi.com. Please include the transaction information in the email and explain why you are requesting a refund. After the refund is initiated, an e-mail will be sent to both you and the product supplier. We notify the product supplier to give them the opportunity to resolve your reason for the refund request. Refund requests that have not been resolved within 2 weeks are processed and for credit card purchases, the refund should then appear on your credit card statement.For the most up-to-date information, please visit KAGI Refund Policy We recommend you consult a lawyer if you want professional assurance that our information, and your interpretation of it, is appropriate to your particular legal needs. Copyright ©2002-2008 FilmTVContracts.com. All rights reserved. Important. FilmTVContracts.com does not provide any legal, business or other consulting advice. Our film and television law news, articles and documents are intended to be informational and educational. For legal advice, always consult with your lawyer. Disclaimer |